Press Releases
MSX International Selects ETL Solutions as European Automotive Data Extraction Services Partner
Warren, Michigan
Feb 23, 2009
European
Auto Dealers to Benefit from Strategic Partnership
MSX International, Inc. (MSXI), a leading provider of outsourced business
solutions and services to the global automotive marketplace, today announced
that it has selected ETL Solutions Limited, a leading data integration
solutions provider, as its European dealer management system (DMS) data
collection and distribution service partner. Under the terms of the agreement,
the two companies will integrate MSXI's(TM) Automotive Business Processing
Outsourced (BPO) applications solutions with ETL's Transformation Manager (TM)
Automotive Framework, which is a Web-based system that provides a direct
interface to leading dealer DMS systems in
"The ability to quickly
and securely access key dealer data in an efficient manner is critical to
improving the customer experience and dealer profitability," said
"ETL's Transformation
Manager Automotive Framework supports a broad range of DMS systems, and has
unique features that have been proven to streamline this process, which is why
we chose them as our European data extraction partner," Leger continued.
"Moving forward, we will leverage the combination of our powerful
platforms to provide European dealers and their manufacturers with a
competitive edge."
"MSXI is a recognized
global leader in automotive outsourced business solutions, and we're proud that
they have chosen us as their data collection and distribution partner in
About MSXI BPO Solutions
Offering
MSXI offers a full range of
BPO solutions to automotive OEMs and their dealer communities that optimize the
automotive retail and logistic processes by improving the customer experience,
increasing dealer profitability, and helping the dealer recruit, train and
retain a highly skilled workforce. Key solutions include:
MSXI CLM: This solution
helps dealers maximize revenues and profits by significantly increasing
customer loyalty and recapturing lapsed customers. MSXI CLM uses a combination
of customer data and information on vehicle service history, mileage, and age
to intelligently predict customers' purchase intentions and service
requirements. MSXI CLM can also be used to segment current and lapsed customers
according to their stage in the vehicle ownership lifecycle and relationship
with the dealer. This solution is used by dealership personnel or MSXI contact
center staff, who then pro-actively approach these individuals to book service
appointments and follow-up on previous dealer interactions. MSXI CLM can also
be used to institute vehicle recall activities, lost lead management programs,
and marketing campaigns.
MSXI Dealer - Sustain
Service Profits: This innovative program allows MSXI personnel to act as a
"virtual coach" and provide dealers with training and information
that allows them to maximize service performance, revenues and profits. With
the dealer's permission, MSXI imports invoice data daily from the dealership's
DMS and compiles in-depth dealer performance reports. MSXI's dealer experts
continuously monitor and assess the dealership's performance against
client-specific key performance indicators (KPIs) and identify gaps and
deficiencies that require rapid corrective action in order to improve their
service profitability. Customized action plans and collaborative discussions
between MSXI experts and the dealer drive sustainable process improvements, and
help the dealer reach higher levels of service profitability and overall
business performance.
MSXI also offers a wide
range of BPO solutions that drive customer loyalty, new sales, higher and
sustainable operational profitability, and help maintain a
"best-of-breed" employee base within the OEM, retail and aftermarket
distribution chain. These results-oriented solutions have been deployed in
several key process areas including used car sales, "voice of the
customer" applications, aftermarket sales, warranty management, fixed
operations, technical services, vendor managed services, and education and
training.
About ETL's Automotive
Framework
Based on ETL's generic data
integration software suite, Transformation Manager (TM), is a robust and proven
data integration solution that automatically extracts dealer data, and
transfers it in encrypted form to the ETL data centre without manual
intervention where it is validated prior to transmission to MSXI. TM manages
the whole process in a highly efficient and cost-effective manner and this
leads to a direct increase in productivity, with tangible and measurable
results.
Extract software is easily
installed at the dealer as a download from the Internet and is updated
automatically whenever changes are required. The dealer extracts are easily
controlled through configuration of the system at ETL. Extensive monitoring and
reporting provide real-time feedback on system performance.
About MSXI
MSX International (MSXI) is
the leading global provider of outsourced business solutions to the automotive
industry, integrating automotive best practices, technology, and information.
The company's products and services are focused on dealer development and
process improvement, warranty management, technical support and information
management services. MSXI also provides staffing, vendor management, and
procurement solutions. The company is headquartered in
About ETL Solutions Limited
ETL Solutions' provides a
complete range of software and services to deliver data integration solutions
to clients. ETL combines the power of Transformation Manager with integration
services expertise and automotive sector knowledge to deliver tangible and
measurable benefits to clients around the world. The company is headquartered
in
MSXI Editorial Contact:
pr@msxi.com
(248) 829-6416
ETL
Editorial Contact:
pr@etlsolutions.com
+44 (0)1248 675 070
Copyright 2010 Ochre media. All rights reserved.